How do I return an item?

Refund/Exchange Policy
All sales are final. We do not offer refunds or exchanges on any of our products regardless of whether they have been used or not. Please choose carefully.  If you have any questions about our products, please contact us by email before placing an order.

Warranty Policy :
Our products may require maintenance or minor adjustments. This does not mean that the product is defective.

30-Day Warranty, DOA and Wrong Item Claims
Please contact our customer service team by email at with a description of the problem along with your order number (by the allotted time listed below). Your order number can be found on the upper right corner of your receipt. If the issue cannot be resolved by email, we will send you instructions on how to send the item back for replacement along with a return authorization (RMA) number. Replacements are ONLY shipped after the defective item are shipped back to us. "Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the delivery time. "30-day Warranty" claims must be reported to us within 30 days from the delivery date. 

***Warranty only applies to items specifically covered in their listing.  All liquids are sold without warranty.  Coils and Atomizer Heads are not covered by warranty.***

Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model.

Shipping Costs

Returns of defective items will be paid by LiteCigUSA with a prepaid shipping label that will be emailed.   All replacement/repaired products are shipped USPS first class.  We recommend using delivery confirmation/tracking when shipping packages to us.  Shipping costs of orders are not refundable.  If you return an order that was shipped for free, the shipping fees we incurred on that order will be deducted from any refunds or credits. 

30-Day Warranty
Please test all products for defects upon receiving your order; especially when ordering in bulk.  Please notify us immediately if an item is DOA/defective.

All Products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 30-Day warranty begins on the day the product is delivered and not on the day it was put to use.

Items not covered under our 30-day warranty:

Cartridges, cartomizers, Coils, Atomizer Heads, APV Batteries, e-Liquid and clearance items. Scratches and discoloration are considered normal wear and tear and is not covered by warranty.

DOA items must be reported to us within 72 hours of receiving them.

Order Cancellation Policy

Please submit any cancellation via email to Once the order has been shipped, we will not be able to cancel your order.  All cancelled orders are subject to a 5% restocking fee.

We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.