***Warranty only applies to items specifically covered in their listing. All liquids are sold without warranty. Coils and Atomizer Heads are not covered by warranty.***
Your package must be postmarked within 5 days of receiving your return authorization (RMA) number. We will only replace defective items with working items of the same model. Shipping Costs
Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non refundable. All replacement/repaired products are shipped USPS first class. We recommend using delivery confirmation/tracking when shipping packages to us. 30-Day Warranty
Please test all products for defects upon receiving your order; especially when ordering in bulk. Please notify us immediately if an item is DOA/defective.
All Products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer. The 30-Day warranty begins on the day the product is delivered and not on the day it was put to use. Items not covered under our 30-day warranty:
Cartridges, cartomizers, Coils, Atomizer Heads, APV Batteries, e-Liquid and clearance items.
Scratches and discoloration are considered normal wear and tear and is not covered by warranty.
DOA items must be reported to us within 48 hours of receiving them.
Order Cancellation Policy
Please submit any cancellation via email to firstname.lastname@example.org. Once the order has been shipped, we will not be able to cancel your order. All cancelled orders are subject to a 5% restocking fee.Compatibility
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.