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If you are experiencing issues using
our store please read some of the suggestions below:
Unable to add items to shopping cart:
Clear your Internet
browser cache, cookies and/or reduce firewall/internet security
software settings. This usually clears up any problems that
customers may be experiencing.
Unable to place an order using
my credit card (declined transactions):
We recently upgraded
our credit card security. Please make sure your Billing Address
matches EXACTLY the address that is on your credit card
statement.
Also make sure your CVV2 security code is correct. This is the
3 digit code on the signature panel (back side) of your
Visa/MC/Discover card.
There are a lot of "charges" on
my credit/debit card after failed order attempts:
Please rest assured
that your card has not been "charged". These are known as
"pre-authorizations" and will clear in 24 hours (excluding
holidays and weekends). If they do not clear please contact us
and we will check with our merchant provider.
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